> For the complete documentation index, see [llms.txt](https://docs.dailybiz.com/index/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.dailybiz.com/index/crm-crm/fichiers/divers/plage-de-service-garanti.md).
# Plage de service garanti
## Introduction
**Les plages de service garanti permettent aux superviseurs de définir les horaires d'ouverture du support, afin que :**
* Le temps de traitement d’un ticket n’inclue pas les périodes de fermeture (comme le soir, le week-end ou la pause déjeuner).
* Chaque service puisse avoir ses propres horaires.
* Une plage horaire par défaut puisse être définie.
* Certaines actions puissent être liées à des plages spécifiques, si besoin.
## **Fonctionnalités**
Fichier de paramétrage
Fichiers > Divers > Plage de service garanti
Liste des plages définies (libellé, jours, horaires)
## **Création d’une plage**
Cliquez sur 
ou **\**
Saisir : Code plage horaire, Libellé, Horaires par jour et Option "Défaut"
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