# Tickets

### Comment créer le ticket ?

Trouver le client via <mark style="color:red;">**Recherche rapide**</mark>

<figure><img src="https://297857182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ9LMIGmeG0qrLUTeglcC%2Fuploads%2FWBz6W6LXvu8NxVLiU38T%2Fimage.png?alt=media&#x26;token=3b8a6e30-8529-4d98-85c1-df7c409a98b2" alt=""><figcaption></figcaption></figure>

Accéder à la liste des actions par la <mark style="color:red;">**vison 360**</mark> (![](https://297857182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ9LMIGmeG0qrLUTeglcC%2Fuploads%2F0nn24eWW0JQjT9rVFRvp%2Fimage.png?alt=media\&token=ebf8688e-7ca7-4837-b723-72d4cd6b42d3)) puis <mark style="color:red;">**Évènements CRM**</mark>

<figure><img src="https://297857182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ9LMIGmeG0qrLUTeglcC%2Fuploads%2FbyaBGQaZCG3thGX9KGK1%2Fimage.png?alt=media&#x26;token=77f4576e-675a-449b-a8d0-c2c7db753bb6" alt=""><figcaption></figcaption></figure>

Ou trouver le client via <mark style="color:red;">**Recherche & Création**</mark>

<figure><img src="https://297857182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ9LMIGmeG0qrLUTeglcC%2Fuploads%2FA1zEbOl2eJh2aWbRTYRo%2Fimage.png?alt=media&#x26;token=30348ae3-19d3-4c41-a454-1335dccdf26b" alt=""><figcaption></figcaption></figure>

<figure><img src="https://297857182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ9LMIGmeG0qrLUTeglcC%2Fuploads%2Ff36cvfk8DP0CehpMrcCg%2Fimage.png?alt=media&#x26;token=dcaa968d-c010-4054-965b-24ce652985b4" alt=""><figcaption></figcaption></figure>

<figure><img src="https://297857182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ9LMIGmeG0qrLUTeglcC%2Fuploads%2FcfKkKMYocFVPYekBEjmH%2Fimage.png?alt=media&#x26;token=8b72fff6-09c8-424e-a2d9-c43685f0f069" alt=""><figcaption></figcaption></figure>

<figure><img src="https://297857182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ9LMIGmeG0qrLUTeglcC%2Fuploads%2FJshJVOO69d85pYLqwmHU%2Fimage.png?alt=media&#x26;token=a7c7bc5d-6f72-4bc5-afda-6fde7caad2a0" alt=""><figcaption></figcaption></figure>

Après avoir selectionné le client

<figure><img src="https://297857182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ9LMIGmeG0qrLUTeglcC%2Fuploads%2Fu7DBsHTqgET0tqRuNlZc%2Fimage.png?alt=media&#x26;token=8b248a87-b2f2-468f-9e3f-50576ec27b5f" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Vous pouvez vérifier le contrat du client avant d’ouvrir le ticket dans <mark style="color:red;">**Abonnements**</mark>
{% endhint %}

{% hint style="success" %}
Renseigner les informations nécessaires
{% endhint %}

<figure><img src="https://297857182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ9LMIGmeG0qrLUTeglcC%2Fuploads%2Fjy7zllBv7v0ENyXJWMMM%2Fimage.png?alt=media&#x26;token=6bc3cfc7-6daa-414d-8f24-2fc0f96d287a" alt=""><figcaption></figcaption></figure>

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### Comment suivre un ticket ?

<figure><img src="https://297857182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ9LMIGmeG0qrLUTeglcC%2Fuploads%2Ft6j9clc8cgfKqfT9siNq%2Fimage.png?alt=media&#x26;token=bd619a68-93b0-40fb-9310-bf0e36394bb9" alt=""><figcaption></figcaption></figure>

Visualisation de toutes les actions en cours dans <mark style="color:red;">**Mes actions**</mark>

<figure><img src="https://297857182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ9LMIGmeG0qrLUTeglcC%2Fuploads%2FbKke04LMPxDgmlz9Oreg%2Fimage.png?alt=media&#x26;token=ed36d7a2-fb11-449e-ad54-6efe82e252e8" alt=""><figcaption></figcaption></figure>

Cliquer sur un ticket&#x20;

<figure><img src="https://297857182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ9LMIGmeG0qrLUTeglcC%2Fuploads%2FZkFsKJ1Ei93b8QBQhgIa%2Fimage.png?alt=media&#x26;token=3238f771-cf91-41dd-a31d-dce06019cbe1" alt=""><figcaption></figcaption></figure>

<figure><img src="https://297857182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ9LMIGmeG0qrLUTeglcC%2Fuploads%2FItN5I3TRpm0g9sL6Marz%2Fimage.png?alt=media&#x26;token=488d574c-dd6f-44c9-a92d-623534e2671f" alt=""><figcaption></figcaption></figure>

### Comment enregistrer une nouvelle action pour le ticket?

<figure><img src="https://297857182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ9LMIGmeG0qrLUTeglcC%2Fuploads%2FtLBckEpQTD1hnWqHezh0%2Fimage.png?alt=media&#x26;token=ae6e946b-cbbc-4988-83c1-5b20b75d0f5c" alt=""><figcaption></figcaption></figure>

<figure><img src="https://297857182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ9LMIGmeG0qrLUTeglcC%2Fuploads%2FAHMuLB7QYY3WRmPWGg0u%2Fimage.png?alt=media&#x26;token=36b2ace0-bf95-4086-8e66-4b963ecadb09" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Renseigner les informations suivantes:

* Code action
* Responsable de l’action
* Numéro de ticket (lié à cette action)
* Statut
* Commentaire
  {% endhint %}

<figure><img src="https://297857182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ9LMIGmeG0qrLUTeglcC%2Fuploads%2FcEqkFP0kHgWfnTu15Uji%2Fimage.png?alt=media&#x26;token=eec97e61-d94b-4591-8cba-9c7878109550" alt=""><figcaption></figcaption></figure>

Le <mark style="color:red;">**Statut**</mark> du ticket a été mise à jour

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### Quels sont les étapes d'un ticket?

<figure><img src="https://297857182-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQ9LMIGmeG0qrLUTeglcC%2Fuploads%2FxKym2sGwpdVquBC3JaXC%2Fimage.png?alt=media&#x26;token=5c9fa9ec-52a6-4137-925a-80120b803702" alt=""><figcaption></figcaption></figure>