> For the complete documentation index, see [llms.txt](https://docs.dailybiz.com/index/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.dailybiz.com/index/tutoriels/tickets.md).

# Tickets

### Comment créer le ticket ?

Trouver le client via <mark style="color:red;">**Recherche rapide**</mark>

<figure><img src="/files/jsrCvzHdpv6UEx1El2OV" alt=""><figcaption></figcaption></figure>

Accéder à la liste des actions par la <mark style="color:red;">**vison 360**</mark> (![](/files/3aeiut20R1VjhhA2cFzt)) puis <mark style="color:red;">**Évènements CRM**</mark>

<figure><img src="/files/PzIpsEl6b0QJ6AcyfPz8" alt=""><figcaption></figcaption></figure>

Ou trouver le client via <mark style="color:red;">**Recherche & Création**</mark>

<figure><img src="/files/0iOgPNn6fXcviKizm4L5" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/6ucKpoWvyBZORM1yMQI7" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/xUepOS8PuJ0KVpk5uVBy" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/gxbjkla2PFJD9JS5B0J1" alt=""><figcaption></figcaption></figure>

Après avoir selectionné le client

<figure><img src="/files/SqgZZ1LxNKDi0UK65UgB" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Vous pouvez vérifier le contrat du client avant d’ouvrir le ticket dans <mark style="color:red;">**Abonnements**</mark>
{% endhint %}

{% hint style="success" %}
Renseigner les informations nécessaires
{% endhint %}

<figure><img src="/files/7is0FD1KsLli0HsweKHs" alt=""><figcaption></figcaption></figure>

***

### Comment suivre un ticket ?

<figure><img src="/files/ZbkeCQbDhD6fPp8tmTJV" alt=""><figcaption></figcaption></figure>

Visualisation de toutes les actions en cours dans <mark style="color:red;">**Mes actions**</mark>

<figure><img src="/files/1B8wPWjGBIfeoYcU579q" alt=""><figcaption></figcaption></figure>

Cliquer sur un ticket&#x20;

<figure><img src="/files/dO74tU5xUmymnDhs7Di7" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/tuoq276MeVa66hkEYevg" alt=""><figcaption></figcaption></figure>

### Comment enregistrer une nouvelle action pour le ticket?

<figure><img src="/files/sqGNeqfBJOAq8NeQA1IL" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/Q58lrwgdqBFGsPZk7r4y" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Renseigner les informations suivantes:

* Code action
* Responsable de l’action
* Numéro de ticket (lié à cette action)
* Statut
* Commentaire
  {% endhint %}

<figure><img src="/files/6rQUaFcx8KVv1s2kC1cT" alt=""><figcaption></figcaption></figure>

Le <mark style="color:red;">**Statut**</mark> du ticket a été mise à jour

***

### Quels sont les étapes d'un ticket?

<figure><img src="/files/jh6YSHHvgi2WLnuusO4L" alt=""><figcaption></figcaption></figure>


---

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